In Writing, Before You Sign
The Miami Prime Promise
Hiring a contractor shouldn't feel like a gamble. Here's exactly what you can hold us to — in plain English, with every word of it written into your quote before a single tool comes off the truck.
The number is the number
Your quote is itemized line by line before we start — prep, repairs, materials, top coat. No surprise charges appear later, because everything was already on paper.
A written workmanship warranty
Every floor leaves with a written warranty against workmanship failures — peeling, delamination and bond failure from installation. The exact term is stated in your quote, in writing, before you sign anything.
If something's wrong, we come back
One call or text. No runaround, no 'that's not covered' games, no voicemail black hole. The person who installed your floor is the person who answers — and stands behind it.
We'll tell you if we're not the right fit
If your slab needs structural work first, or another solution serves you better, we say so at the free estimate. We'd rather lose a job than install a floor that shouldn't be installed.
Why We Can Promise This
A warranty is only as good as the prep under it
We can stand behind every floor because we never skip the two steps that make floors fail: diamond grinding and a real moisture reading on every single slab. Companies that skip prep can't afford a real warranty — their floors come back to haunt them. Ours don't come back, so our warranty isn't a risk to us. It's just true.
Straight Answers
Warranty questions
Workmanship: the installation itself. If the floor peels, delaminates or loses bond because of how it was installed, we repair it — that's the point of grinding, moisture-testing and building full systems in the first place. Product-specific terms and the exact warranty period are written into your quote.